Features

Answer every call, qualify every lead, and keep every opportunity moving.

24/7 call coverage

A receptionist that answers when your team cannot

Tinylawn gives callers an immediate, natural conversation—even after hours, on weekends, or while the whole crew is working. It can also handle multiple calls at once so nobody sits on hold.

Answers questions using your rules
Teach Tinylawn your services, pricing guidance, service area, availability, and policies so callers get a useful answer—not a generic script. When callers ask about something you have not covered yet, Tinylawn suggests FAQs and services for you to review and approve.
Books, reschedules, or cancels by your rules
Tinylawn checks your availability in real time and helps callers book intake appointments, or reschedule and cancel existing ones, based on how your business works.
Collects must-have details without reading a script
Tinylawn asks useful follow-ups as the conversation unfolds, then checks one matching call scenario near the end when one applies. Details the caller already shared are not asked again.
Records every detail for follow-up
Review the recording, transcript, AI summary, and structured lead details whenever your team is ready—including calls tagged for personal follow-up. Leave a team comment or @mention who should handle the next step so follow-up stays on the call.
Tinylawn call transcript showing an AI receptionist conversation

Virtual site visits

Know more before you roll a truck

Get the property details, photos, and location context your team needs before scheduling an estimate or driving across town.

Collect property photos by text
After a qualified call, customers get a text link to upload photos of the lawn, yard, or problem area. Those photos stay with the lead for easy review.
Pull property data automatically
When a lead is created, Tinylawn enriches the address with lot size, building square footage, property type, and satellite imagery.
Keep everything on the lead
Property data, aerial context, and customer photos sit with the opportunity so your team can prepare before the visit—or decide whether the job fits.
Check distance and drive time
Know whether a property fits your service area and how it could fit into the day before committing a crew.
Tinylawn virtual site visit report with property size and aerial imagery

Multi-channel lead capture

Give every customer an easy way to raise a hand

Turn lead forms into a second front door for the business. Tinylawn keeps requests from calls, texts, links, and QR codes together.

Use your own branded lead forms
Give customers a simple place to request service with your logo, services, and contact details. Create different forms for campaigns, seasons, or service types.
Share it anywhere customers find you
Add the link or QR code to your website, Google Business Profile, social pages, door hangers, and trucks. Download QR codes as PNG, JPEG, or SVG.
Recover quick hang-ups
When an eligible caller hangs up early, Tinylawn can send a follow-up text with a form link so the opportunity still has a clear next step.
Keep every lead in one workflow
Online submissions arrive beside phone leads with the same alerts, notes, and follow-up tools.
Tinylawn booking form for requesting lawn care service

Built for the whole call workflow

The details that make daily use easier

Review every conversation, filter distractions, keep your team informed, and connect lead data to the tools you already use.

Daily Route Preview
See today’s jobs on a map in stop order—distance, drive time, and a one-tap link to open the round trip in Google Maps—so you can plan the day before you leave the shop.
Call Recordings, Summaries, and Transcripts
Every call includes a full recording, transcript, and AI summary. See what the customer asked for, what was booked, and whether the call needs personal follow-up.
Answers Common Questions
Teach the AI answers to questions like “Do you do fall cleanups?” or “What’s included in weekly mowing?” The AI references your FAQs on calls so customers get accurate information.
Learns From Caller Questions
When customers ask about services or policies you haven’t covered, Tinylawn suggests FAQs and catalog updates to review—so your receptionist gets sharper from real demand, not guesswork.
Customer Recognition
Returning callers don’t have to start from scratch. Tinylawn can look up recent appointments by phone number so customers can reschedule or cancel, and your team sees the context on the call record.
Scenario-Based Call Questions
Create up to five scenarios for new leads, existing customers, appointments, quotes, or messages. When a saved scenario applies, Tinylawn selects one and asks only questions the conversation has not already answered.
Team Comments on Calls
On Growth and Scale, leave notes on a call and @mention a teammate so the next step stays on the record. Mentions show up in the in-app notifications bell.
Blocks Spam Calls
Tinylawn detects and filters robocalls, telemarketers, and spam. Blocked calls appear in your dashboard but don’t trigger notifications or count toward your monthly call allowance.
Speaks English and Spanish
Tinylawn automatically detects whether the caller speaks English or Spanish and responds in their language.
Sends You Instant Alerts
Get text and email alerts for new calls and leads. On Growth and Scale, the Notifications bell also shows teammate @mentions. FAQ or service suggestions are ready for the account owner to review.
Customize What the AI Says
Edit how the AI answers questions about your pricing, services, and availability. Change the greeting, update your service area, or adjust responses anytime through the dashboard—including reviewing caller-suggested FAQs and services before they go live.
Follow-Up Text Messages
After qualified calls, Tinylawn can text customers a link to upload property photos or confirm address details so the lead record stays complete.
Connects to Your CRM and Field-Service Tools
Use the Tinylawn Zapier app to send each new lead into your CRM, field-service software, calendar, spreadsheet, or thousands of other business apps.
Works on Mobile and Desktop
Access your dashboard from your phone on a job site or from your computer at the office. Listen to recordings, review lead details, and update settings from anywhere.
Responsive Support
Get help with setup, troubleshooting, or anything else from our support team.

How Tinylawn fits in

It slots into how you already work

Tinylawn sits in front of your phone and your schedule — catching the calls you miss and handing qualified leads to the tools you already use. You keep your number, your software, and control of the job.

Your phone number

Works with your number, not instead of it

Keep the number that's already on your trucks, yard signs, and Google Business Profile. With conditional call forwarding, Tinylawn picks up the calls you can't get to yourself — after hours, on weekends, and when the line is already busy.

  • Keep your existing business number — nothing new to advertise
  • Forwarding routes only your missed, after-hours, and overflow calls to the AI receptionist
  • Every plan includes a dedicated Tinylawn number you can also use as a standalone line

Your scheduling

Fits your scheduling — it doesn't replace it

Tinylawn is the intake layer in front of your operation, not your dispatch board. It answers, qualifies, and books the intake so you can confirm the lead and run the job in the software you already use.

  • Captures and qualifies callers on an intake calendar you control
  • You review qualified leads, then schedule approved work in your field service software
  • Use the Tinylawn Zapier app to send each new lead into Jobber, Housecall Pro, your CRM, calendar, or other tools