Terms of service

The terms that govern access to and use of Tinylawn.

Last updated: November 29, 2025

These Terms of Service ("Terms") govern your access to and use of Tinylawn's websites, applications, and related services—including call answering, call routing/transfers, call recording, transcription, SMS messaging, scheduling, online forms, and property/lead enrichment features (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.

If you are using the Services on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity, and "Customer," "you," and "your" refer to that entity.

1. Who We Are

Tinylawn is operated by Sumo Labs LLC (d/b/a "Tinylawn") ("Tinylawn," "we," "us," "our").

Contact: support@gettinylawn.com.

2. Key Definitions

  • Customer: The business account holder using Tinylawn (e.g., a lawn care business).
  • Authorized Users: Customer's employees/contractors who use the Services under Customer's account.
  • End Users: People who contact or are contacted by Customer through the Services (e.g., Customer's leads/clients).
  • Customer Content: Data submitted to or generated through the Services, including contact info, scheduling details, messages, call audio/recordings, transcripts, summaries, notes, and property addresses/attributes.
  • Usage-Based Fees: Charges that depend on use (e.g., per-call overages or other metered usage).
  • Third-Party Services: Services not controlled by Tinylawn (e.g., payment processors, telephony/SMS carriers, integrations).

3. Eligibility & Account Registration

You must be legally able to form a binding contract to use the Services. Customer is responsible for:

  • maintaining accurate account information,
  • safeguarding credentials,
  • all activity occurring under the account by Authorized Users.

If you suspect unauthorized access, contact us promptly.

4. The Services (and What They Are Not)

Tinylawn provides tools to help Customers manage inbound and outbound communications and scheduling. The Services may include:

  • call answering/routing/transfers,
  • voicemail handling,
  • call recording and transcription,
  • SMS/MMS messaging,
  • AI-generated summaries, classifications, and suggested replies,
  • scheduling workflows and lead intake forms,
  • property/lead enrichment features.

No emergency services. Tinylawn is not a 911/emergency provider. Do not rely on the Services for emergency response.

5. Customer Responsibilities (Compliance & Consent)

Customer is solely responsible for how it uses the Services and for complying with all laws and rules applicable to its communications and business practices, including but not limited to:

  • laws governing telephone calls, SMS/MMS, and marketing (e.g., consent/opt-in requirements),
  • laws governing call recording and transcription (one-party/two-party consent rules),
  • privacy, data protection, and consumer protection laws,
  • industry rules for messaging (including honoring "STOP" or equivalent opt-out keywords).

Customer represents and warrants that it has all rights, permissions, and consents needed to:

  • collect and provide Customer Content to Tinylawn,
  • allow Tinylawn to process Customer Content to provide the Services,
  • contact End Users through Tinylawn as configured by Customer.

Customer is responsible for the accuracy of any information provided to End Users and for any commitments made (quotes, schedules, appointments, etc.).

6. Call Recording, Transcription, and Messaging

6.1 Call recording & transcription

The Services may record calls and generate transcripts and summaries. Recording/transcription settings may vary by configuration.

Customer is responsible for providing any required notices and obtaining any required consents from End Users, including any required "beep"/disclosure or written consent, where applicable.

6.2 Texting (SMS/MMS) and opt-out

Customer must honor End User opt-out requests. End Users may opt out by replying STOP (or similar), and Customer must not attempt to override opt-outs or re-contact End Users by text without lawful basis and any required re-consent.

6.3 Carrier and deliverability

Telephony and messaging depend on networks and carriers we do not control. We do not guarantee delivery, timing, or availability of calls/texts.

7. AI Features & Outputs

Some features use automated processing ("AI") to generate outputs such as transcripts, summaries, classifications, extracted fields, and suggested replies.

  • Assistance, not guarantees. AI outputs may be inaccurate or incomplete. Customer is responsible for reviewing and verifying outputs before relying on them (especially for pricing, scheduling, or representations to End Users).
  • No high-stakes decisions. The Services are not intended for medical, legal, or other high-stakes decisions about individuals.

8. Customer Content: Ownership, License, and Restrictions

8.1 Ownership

As between Tinylawn and Customer, Customer (or its End Users, as applicable) retains ownership of Customer Content.

8.2 License to operate the Services

Customer grants Tinylawn a limited, non-exclusive, worldwide license to host, process, transmit, store, display, and otherwise use Customer Content only as necessary to:

  • provide, maintain, and secure the Services,
  • support and troubleshoot,
  • generate requested features (e.g., transcripts, summaries, lead records),
  • improve the Services (including quality and reliability).

8.3 Content restrictions

Customer will not submit or generate Customer Content that:

  • infringes intellectual property or privacy rights,
  • is unlawful, defamatory, or abusive,
  • contains malware or is used to attack systems,
  • is intended to facilitate fraud or harassment.

9. Acceptable Use

Customer and Authorized Users may not:

  • access the Services to build a competitive product,
  • reverse engineer or attempt to extract source code (except where prohibited by law),
  • probe, scan, or test vulnerability without written permission,
  • scrape or harvest data from the Services without authorization,
  • interfere with service operation or security,
  • use the Services to send unlawful bulk messages, spam, or robocalls,
  • impersonate others or misrepresent affiliation.

We may suspend or terminate access for violations.

10. Third-Party Services and Integrations

The Services may rely on or integrate with Third-Party Services (e.g., payment processors, telephony/SMS providers, analytics, error monitoring). Third-Party Services are governed by their own terms and policies, and Tinylawn is not responsible for them.

11. Fees, Billing, Trials, and Taxes

11.1 Subscription fees

Customer agrees to pay subscription fees and any applicable Usage-Based Fees as shown at the time of purchase, in-product, or on our pricing page.

11.2 Trials and promotions

We may offer trials or promotions (for example, a limited number of free calls). Trial/promotion terms will be shown at signup or in the dashboard and may change from time to time.

11.3 Usage, overages, and spam/invalid activity

Usage-based charges may apply if Customer exceeds included usage (e.g., call limits). We may exclude certain traffic that we reasonably determine to be spam or invalid from usage calculations, but we do not guarantee that all spam/invalid activity will be identified.

11.4 Payment processing and authorization

Payments are processed by our payment processor. Customer authorizes us to charge the payment method on file for fees due.

11.5 Renewal and cancellation

Subscriptions renew automatically unless canceled. Customer can cancel in the dashboard. Cancellation stops future renewal; it does not retroactively refund fees already paid, except where required by law or expressly stated by Tinylawn in writing.

11.6 Taxes

Fees are exclusive of taxes. Customer is responsible for applicable taxes, unless Tinylawn is required to collect them.

12. Confidentiality (B2B)

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential, including product, security, business, and technical information.

Each party will:

  • use the other's Confidential Information only to perform under these Terms,
  • protect it with reasonable care,
  • not disclose it except to employees/contractors who need to know and are bound by confidentiality.

Confidential Information does not include information that is publicly available without breach, independently developed, or rightfully received from a third party.

13. Support and Changes

We may provide support through email or in-app channels. We may change, suspend, or discontinue parts of the Services at any time. If changes materially reduce core functionality, we will make reasonable efforts to notify Customers.

14. Suspension and Termination

14.1 Suspension

We may suspend access immediately if we reasonably believe:

  • Customer is violating these Terms,
  • Customer's use poses a security risk,
  • we are required to do so by law,
  • non-payment persists after notice.

14.2 Termination

Customer may stop using the Services and cancel at any time. We may terminate for material breach after notice and a reasonable opportunity to cure (unless immediate termination is justified).

14.3 Effects of termination

Upon termination:

  • Customer's right to use the Services ends,
  • fees owed become immediately due (if applicable),
  • data handling will follow our retention practices and any applicable agreements (e.g., DPA), and we may delete Customer Content after any post-termination retention period.

15. Disclaimers

The Services are provided "as is" and "as available." Tinylawn disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, or that calls/texts will always be delivered or transcribed accurately.

16. Limitation of Liability

To the maximum extent permitted by law:

  • Tinylawn will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill.
  • Tinylawn's total liability for all claims arising out of or related to the Services will not exceed the amount paid by Customer to Tinylawn for the Services in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Indemnification

Customer will indemnify and hold harmless Tinylawn (and its officers, directors, employees, and agents) from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Customer's or Authorized Users' use of the Services,
  • Customer Content,
  • Customer's communications with End Users (including calls, texts, recordings, and marketing),
  • Customer's violation of law or these Terms.

18. Governing Law

These Terms are governed by the laws of the State of Georgia, excluding conflict of laws principles.

19. Dispute Resolution (Basic)

Before filing a claim, you agree to contact us at support@gettinylawn.com and attempt to resolve the dispute informally.

20. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date will change. If changes are material, we will make reasonable efforts to provide notice (e.g., email or in-app).

21. Contact

Questions about these Terms: support@gettinylawn.com