After-hours answering service for home services

Nights and weekends stay off your phone. Tinylawn answers after you close and has every request written up and waiting for you in the morning.

A suburban house at dusk with the porch light on and a work truck and trailer parked in the driveway.

Example call After hours

Incoming call · 8:47 PM

  1. Caller

    Hi, I know it’s late. Do you do spring cleanups?

    What Tinylawn is doing: Picks up after you close

  2. Tinylawn

    We do. What’s the address for the cleanup?

    What Tinylawn is doing: Answers from your service list

  3. Caller

    214 Oak Street, in Maple Grove.

  4. Tinylawn

    Got it. How soon are you hoping to have it done?

    What Tinylawn is doing: Notes their timing for your team

Lead ready Spring cleanup · 214 Oak St.

Example call, After hours, 8:47 PM. Caller: Hi, I know it’s late. Do you do spring cleanups? Tinylawn: We do. What’s the address for the cleanup? Caller: 214 Oak Street, in Maple Grove. Tinylawn: Got it. How soon are you hoping to have it done? Result: Lead ready, Spring cleanup · 214 Oak St..
  • Free for 14 days, no credit card
  • Plans from $49/month
  • Keep your existing number

What lands on your phone

When the call ends, the request is already written up: who called, what they need, and what happens next.

  • A conversation, not a beep

    Someone calling at 9 PM gets helpful answers instead of a voicemail greeting.

  • A person when it can’t wait

    On plans with live transfers, send urgent problems to the person you choose. Everything else waits for morning.

  • Start the day with a list

    Every after-hours request is summarized, and a daily digest recaps the day before.

New lead

8:47 PM

Spring cleanup

214 Oak St. · Maple Grove

Summary

Homeowner called after hours about a spring cleanup. Hoping to have it done in the next couple of weeks. Wants a quote.

Service
Spring cleanup
Called
8:47 PM, after close
Next step
Send a quote
  • Recording
  • Transcript
  • Summary
Emailed to you · Waiting in Tinylawn

Tinylawn takes the call. Your team keeps the job.

Tinylawn is the front office for incoming calls. Quotes, scheduling, dispatch, and invoicing stay in the software you already run the business on.

Your next move

Work through last night’s list

Each request is summarized. Call back the ones you want, in the order you choose, once the day starts.

New leads can flow into Jobber, Housecall Pro, or your CRM through Zapier.

See integrations

Getting set up

  1. Share your website Tinylawn learns your services, service area, hours, and FAQs from it.
  2. Forward calls after close Keep your number. Calls you don’t answer, including nights and weekends, go to Tinylawn.
  3. Set your rules Set your hours and greeting, and save the questions you want answered.
See every AI receptionist feature

Hear a real call

The calls on this page are written examples. This one is a real recording of Tinylawn answering the phone.

A real Tinylawn call

Ready to play

0:00 3:33

A real Tinylawn call

0:00 3:33

  1. Checked open times
  2. Loaded the cleanup intake questions
  3. Saved the appointment request for the team

“Tinylawn caught two termite calls after hours that would have gone straight to voicemail. By morning I had the address, photos, and notes ready for inspection scheduling.”

Austin Reed Summit Pest Control

Pricing: Pricing. Less than a new hire.

Start free for 14 days. No credit card.

Only real calls count toward your plan. Hang-ups and spam are free.

Annual includes 2 months free

Pro

For solo operators with lower call volume.

$49

/ month

Start free trial

Usage included

  • 25 calls per month
  • $2.00 per additional call

Plan limits

  • 1 organization member
  • 2 call-handling scenarios
  • 1 notification recipient per channel
  • Live call transfers — not included
  • Team comments, @mentions, and roles — not included
  • Knowledge uploads — not included

Growth

Recommended

For busy solo operators and established single-location businesses.

$129

/ month

Start free trial

Usage included

  • 75 calls per month
  • $1.80 per additional call

Everything in Pro, plus

  • 5 live transfer destinations
  • 5 members with roles, comments, and @mentions
  • 25 Knowledge sources
  • 5 scenarios and recipients per channel

Scale

For higher-volume businesses that need larger team and feature limits.

$249

/ month

Start free trial

Usage included

  • 150 calls per month
  • $1.60 per additional call

Everything in Growth, plus

  • 10 live transfer destinations
  • 10 members with roles, comments, and @mentions
  • 50 Knowledge sources
  • 10 scenarios and recipients per channel
  • Priority email support

Enterprise

Custom

For multi-location operators with more complex needs.

$499+

/ month

Talk to our team

Usage included

  • Tailored call allowance and pricing

Custom plan includes

  • Custom feature and team limits
  • Multi-location requirements
  • White-glove onboarding
  • Custom support SLA
  • Enterprise-grade security

Included with every plan.

Growth and Scale add team workflows and higher limits.

Call handling

24/7 call answering
Included with every Tinylawn plan
Dedicated phone number
Included with every Tinylawn plan
Spam blocking
Included with every Tinylawn plan
Bilingual receptionist
Included with every Tinylawn plan

Every call

Call recordings, transcripts, and AI summaries
Included with every Tinylawn plan
FAQ answering and service suggestions
Included with every Tinylawn plan
Email, SMS, push, and daily digest notifications
Included with every Tinylawn plan

Lead intake

Lead qualification and structured intake
Included with every Tinylawn plan
Appointment scheduling and online booking forms
Included with every Tinylawn plan
QR codes
Included with every Tinylawn plan
ChatGPT and Claude connections for recent call details
Included with every Tinylawn plan
Automatic new-lead handoffs through Zapier
Included with every Tinylawn plan

Property and support

AI-powered virtual site visits
Included with every Tinylawn plan
Property photos and route distance calculation
Included with every Tinylawn plan
Email support and help center
Included with every Tinylawn plan

Questions about after hours answering service.

What counts as “after hours” for Tinylawn’s answering service?

Anything outside the hours you treat as open for your business—nights, early mornings, weekends, and holidays all count. Tinylawn answers those calls the same way it would during the day, so homeowners researching landscaping, pest control, or other home services on their own schedule still reach a live AI receptionist, not voicemail.

What happens to calls that come in when my office is closed?

Calls are picked up quickly, callers hear a professional greeting for your company, and the AI captures name, contact information, property and service details, and timing preferences. You get structured lead information to follow up with confidence. Requested times remain unconfirmed until your team reviews availability.

How will I know about leads that came in overnight?

You get recordings, transcripts, summaries, and structured lead details so you can prioritize callbacks and estimates without listening to every message. Routine requests stay organized for the next business day, and you decide how the team handles calls that need human judgment.

Why is after-hours coverage especially important for home service businesses?

Many serious inquiries happen when homeowners are off work and looking at their property—often evenings and weekends. If you only answer 9–5, you are competing against landscaping and pest control operators who never send those callers to voicemail. Tinylawn helps you capture that demand without sacrificing nights and weekends on the phone yourself.