After-hours answering without giving up your nights and weekends

Give callers a useful response outside business hours, capture the full request, and start the next day with organized opportunities instead of voicemail.

  1. Step 1:

    Ring

    A customer calls the number they already know.

  2. Focus
    Step 2:

    Answer

    Tinylawn responds using your business rules.

  3. Step 3:

    Qualify

    The request becomes a structured opportunity.

  4. Step 4:

    Handoff

    The details reach your team and existing tools.

After Hours Service turns a ringing phone into a prepared next step.
  • Works with your existing number
  • Built for field-service intake
  • No credit card required

This fits when the phone keeps getting in the way

Start with the operational moment your team recognizes. Tinylawn applies your intake rules without changing how the rest of the workday runs.

  • Homeowners call after the crew has stopped
  • Weekend inquiries wait too long for a response
  • Seasonal or urgent requests arrive overnight
  • Owners need a boundary between work and personal time

Replace after-hours voicemail with a conversation

Night, weekend, and holiday call coverage that captures demand outside the hours your team can answer

  • Capture homeowner research outside the workday
  • Wake up to organized lead details
  • Set rules for urgent and routine requests
Tinylawn conversation view with a customer request and follow-up messages

What Tinylawn handles, and what your team gets back

Tinylawn follows your services, availability, service area, and handoff workflow so the result fits the way your team already works.

What it handles

  • Night and weekend coverage
  • Business-specific answers
  • Lead qualification
  • Intake appointment booking
  • Call summaries and notifications
  • Configurable availability rules

What your team gets back

  • Replace after-hours voicemail with a conversation
  • Capture homeowner research outside the workday
  • Wake up to organized lead details
  • Set rules for urgent and routine requests
  • Protect personal time without ignoring demand

Pricing: Pricing. Less than a new hire.

Start free for 14 days. No credit card.

Only real calls count toward your plan. Hang-ups and spam are free.

Annual includes 2 months free

Pro

For solo operators with lower call volume.

$49

/ month

Start free trial

Usage included

  • 25 calls per month
  • $2.00 per additional call

Plan limits

  • 1 organization member
  • 2 call-handling scenarios
  • 1 notification recipient per channel
  • Live call transfers — not included
  • Team comments, @mentions, and roles — not included
  • Knowledge uploads — not included

Growth

Recommended

For busy solo operators and established single-location businesses.

$129

/ month

Start free trial

Usage included

  • 75 calls per month
  • $1.80 per additional call

Everything in Pro, plus

  • 5 live transfer destinations
  • 5 members with roles, comments, and @mentions
  • 25 Knowledge sources
  • 5 scenarios and recipients per channel

Scale

For higher-volume businesses that need larger team and feature limits.

$249

/ month

Start free trial

Usage included

  • 150 calls per month
  • $1.60 per additional call

Everything in Growth, plus

  • 10 live transfer destinations
  • 10 members with roles, comments, and @mentions
  • 50 Knowledge sources
  • 10 scenarios and recipients per channel
  • Priority email support

Enterprise

Custom

For multi-location operators with more complex needs.

$499+

/ month

Talk to our team

Usage included

  • Tailored call allowance and pricing

Custom plan includes

  • Custom feature and team limits
  • Multi-location requirements
  • White-glove onboarding
  • Custom support SLA
  • Enterprise-grade security

Included with every plan.

Growth and Scale add team workflows and higher limits.

Call handling

24/7 call answering
Included with every Tinylawn plan
Dedicated phone number
Included with every Tinylawn plan
Spam blocking
Included with every Tinylawn plan
Bilingual receptionist
Included with every Tinylawn plan

Every call

Call recordings, transcripts, and AI summaries
Included with every Tinylawn plan
FAQ answering and service suggestions
Included with every Tinylawn plan
Email, SMS, push, and daily digest notifications
Included with every Tinylawn plan

Lead intake

Lead qualification and structured intake
Included with every Tinylawn plan
Appointment scheduling and online booking forms
Included with every Tinylawn plan
QR codes
Included with every Tinylawn plan
CRM and field-service integrations via Zapier
Included with every Tinylawn plan

Property and support

AI-powered virtual site visits
Included with every Tinylawn plan
Property photos and route distance calculation
Included with every Tinylawn plan
Email support and help center
Included with every Tinylawn plan

Questions about After Hours Service.

What counts as “after hours” for Tinylawn’s answering service?

Anything outside the hours you treat as open for your business—nights, early mornings, weekends, and holidays all count. Tinylawn answers those calls the same way it would during the day, so homeowners researching lawn care on their own schedule still reach a live AI receptionist, not voicemail.

What happens to calls that come in when my office is closed?

Calls are picked up quickly, callers hear a professional greeting for your company, and the AI captures name, contact information, property and service details, and timing preferences. When your calendar allows, it can book the visit on the spot; otherwise you get structured lead information to follow up with confidence.

How will I know about leads that came in overnight?

You get recordings, transcripts, summaries, and structured lead details so you can prioritize callbacks and estimates without listening to every message. Routine requests stay organized for the next business day, and you decide how the team handles calls that need human judgment.

Why is after-hours coverage especially important for lawn care and landscaping?

Many serious inquiries happen when homeowners are off work and looking at their yard—often evenings and weekends. If you only answer 9–5, you are competing against operators who never send those callers to voicemail. Tinylawn helps you capture that demand without sacrificing nights and weekends on the phone yourself.