Call-center-style coverage without building a phone department

Standardize inbound intake, cover nights and volume spikes, and give the whole team visibility into recordings, transcripts, and lead details.

  1. Step 1:

    Ring

    A customer calls the number they already know.

  2. Focus
    Step 2:

    Answer

    Tinylawn responds using your business rules.

  3. Step 3:

    Qualify

    The request becomes a structured opportunity.

  4. Step 4:

    Handoff

    The details reach your team and existing tools.

Call Center turns a ringing phone into a prepared next step.
  • Works with your existing number
  • Built for field-service intake
  • No credit card required

This fits when the phone keeps getting in the way

Start with the operational moment your team recognizes. Tinylawn applies your intake rules without changing how the rest of the workday runs.

  • A growing team needs a repeatable intake process
  • Several people need visibility into call history
  • Inbound demand exceeds one person’s availability
  • The owner wants coverage without a call-center operation

Standardize how inbound calls are handled

Call-center-style inbound coverage and conversation visibility for a small field-service team without staffing a phone department

  • Review recordings and transcripts in one place
  • Cover nights, weekends, and volume spikes
  • Keep repetitive intake off the field team
Tinylawn lead-capture form showing service selection for a new request

What Tinylawn handles, and what your team gets back

Tinylawn follows your services, availability, service area, and handoff workflow so the result fits the way your team already works.

What it handles

  • 24/7 inbound call handling
  • Concurrent conversation coverage
  • Shared call history
  • Recordings, transcripts, and summaries
  • Lead qualification and alerts
  • Business-specific knowledge

What your team gets back

  • Standardize how inbound calls are handled
  • Review recordings and transcripts in one place
  • Cover nights, weekends, and volume spikes
  • Keep repetitive intake off the field team
  • Add phone capacity without managing shifts

Pricing: Pricing. Less than a new hire.

Start free for 14 days. No credit card.

Only real calls count toward your plan. Hang-ups and spam are free.

Annual includes 2 months free

Pro

For solo operators with lower call volume.

$49

/ month

Start free trial

Usage included

  • 25 calls per month
  • $2.00 per additional call

Plan limits

  • 1 organization member
  • 2 call-handling scenarios
  • 1 notification recipient per channel
  • Live call transfers — not included
  • Team comments, @mentions, and roles — not included
  • Knowledge uploads — not included

Growth

Recommended

For busy solo operators and established single-location businesses.

$129

/ month

Start free trial

Usage included

  • 75 calls per month
  • $1.80 per additional call

Everything in Pro, plus

  • 5 live transfer destinations
  • 5 members with roles, comments, and @mentions
  • 25 Knowledge sources
  • 5 scenarios and recipients per channel

Scale

For higher-volume businesses that need larger team and feature limits.

$249

/ month

Start free trial

Usage included

  • 150 calls per month
  • $1.60 per additional call

Everything in Growth, plus

  • 10 live transfer destinations
  • 10 members with roles, comments, and @mentions
  • 50 Knowledge sources
  • 10 scenarios and recipients per channel
  • Priority email support

Enterprise

Custom

For multi-location operators with more complex needs.

$499+

/ month

Talk to our team

Usage included

  • Tailored call allowance and pricing

Custom plan includes

  • Custom feature and team limits
  • Multi-location requirements
  • White-glove onboarding
  • Custom support SLA
  • Enterprise-grade security

Included with every plan.

Growth and Scale add team workflows and higher limits.

Call handling

24/7 call answering
Included with every Tinylawn plan
Dedicated phone number
Included with every Tinylawn plan
Spam blocking
Included with every Tinylawn plan
Bilingual receptionist
Included with every Tinylawn plan

Every call

Call recordings, transcripts, and AI summaries
Included with every Tinylawn plan
FAQ answering and service suggestions
Included with every Tinylawn plan
Email, SMS, push, and daily digest notifications
Included with every Tinylawn plan

Lead intake

Lead qualification and structured intake
Included with every Tinylawn plan
Appointment scheduling and online booking forms
Included with every Tinylawn plan
QR codes
Included with every Tinylawn plan
CRM and field-service integrations via Zapier
Included with every Tinylawn plan

Property and support

AI-powered virtual site visits
Included with every Tinylawn plan
Property photos and route distance calculation
Included with every Tinylawn plan
Email support and help center
Included with every Tinylawn plan

Questions about Call Center.

Do I need to hire agents to get call center–level coverage?

No. Tinylawn gives lawn care and landscaping businesses inbound call center capabilities—24/7 answering, consistent business guidance, and logged conversations—without recruiting, training, or managing a phone team. You keep your crew in the field while the AI handles the repetitive intake work that used to require extra headcount.

How does an AI call center save money compared to staffing?

You avoid salaries, benefits, scheduling gaps, and overtime for phone coverage, especially nights and weekends when leads still call. Tinylawn scales with call volume so you are not paying idle time during slow weeks or scrambling for temps during the busy season.

How does call routing work for my small business?

The AI answers every call with your business context—services, service area, and how you like jobs booked—then either completes scheduling or sends you a structured summary. On Growth and Scale, it can also transfer callers when you want humans involved. Urgent or high-intent callers can be prioritized so your team sees what matters first.

What do I get from each call besides the conversation?

Calls are recorded and organized so you can review details, train your team, and settle “what did they ask?” moments without playing phone tag. That visibility is especially valuable for lawn and landscape owners who are rarely at a desk but still need accurate job information.