Virtual Receptionist
Cover inbound calls, routine questions, qualification, and intake scheduling without turning your field team into a front desk.
The job to be done
A virtual front desk for inbound calls, routine questions, lead qualification, and intake scheduling without another office shift. The goal is not simply to answer—it is to turn the conversation into a useful next step for the caller and your team.
What Tinylawn Handles
You stay focused on crews, customers, and quality work in the field. Tinylawn answers questions, captures lead details, books the intake, and passes qualified lead details to the software you already use.
Every call gets answered by a natural-sounding AI that asks the right questions, explains your services, and captures the details you need to follow up.
Books qualified leads onto an intake calendar you control, then hands the details to your field service software, so jobs stop slipping through phone tag.
Get lot size, square footage, aerial imagery, and property notes with each lead so you can prep a quote before you drive out.
Your AI receptionist is always available to answer calls, 24/7. No missed opportunities, no lost leads.
When a caller hangs up right after the greeting, Tinylawn sends a one-way text with your booking form link so they can still request service.
Every call is recorded with a word-for-word transcript and AI summary. See exactly what the customer asked for, whether they mentioned specific concerns, or if they called about a property you already quoted.
Teach the AI to answer questions like "What's your hourly rate?" or "Do you do fall cleanups?" through your dashboard. The AI references your answers during calls so customers get accurate information.
Get text and email notifications when you receive a new lead or someone books an appointment. You can customize which events trigger alerts.
Handles calls in English and Spanish, so you do not lose a lead because of a language barrier.
Get a custom booking form for your website that allows customers to book appointments directly.
What to expect
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How Tinylawn fits
Tinylawn sits in front of your operation. It handles phone intake and books qualified intake appointments, then hands the opportunity to the CRM, calendar, or field-service software you already use.
Related workflows
24/7 phone coverage that answers questions, qualifies opportunities, and books intake appointments using your business rules.
Explore AI Receptionist →
An AI answering service that replaces voicemail with useful conversations and structured lead intake.
Explore Answering Service →
AI intake scheduling that qualifies a new opportunity before placing it on a calendar you control.
Explore Scheduling →
Frequently asked questions
Everything you need to know about setup, billing, and how Tinylawn fits into your operation.
The comparison depends on local wages, hours, benefits, and the work you expect a person to handle. Tinylawn plans start at $49 per month and focus on repetitive inbound phone intake. A human receptionist may still be the better fit for broad office management or work that requires ongoing judgment.
It answers inbound calls with a greeting tailored to your lawn care or landscaping business, asks the right qualifying questions, collects contact and job details, and can book appointments directly on your calendar when slots are open. It can also route urgent situations to you by text and sync lead information into your workflow so nothing lives only on a sticky note.
No. Your virtual receptionist works around the clock, including nights, weekends, and holidays, when many homeowners finally have time to call about their yard. That means you are not losing motivated leads to voicemail just because your crew is in the field or your office is closed.
Tinylawn is built to sound professional and consistent on every call while following the services and areas you serve. Callers get fast answers and clear next steps—often better than voicemail or a rushed “can you call back?”—and you stay in control of how appointments are booked and when calls escalate to a human.
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