New lead
9:15 AM
Aeration and overseeding
52 Maple Ct.
Summary
Wants a quote for fall aeration and overseeding, front and back. Bare spots in the front yard.
- Service
- Aeration, overseeding
- Notes
- Bare spots in front
- Called
- While your line was busy
Overflow answering service for busy weeks
A busy line no longer means voicemail. Calls that ring busy or go unanswered forward to Tinylawn, and each caller becomes its own lead.
Example call Busy season
Incoming call · 9:15 AM · Line busy
- Caller
Hi, I’d like a quote for fall aeration and overseeding. The front yard has some bare spots.
What Tinylawn is doing: Keeps what they already said
-
TinylawnHappy to help. What’s the address?
What Tinylawn is doing: Answers when your line is busy
- Caller
52 Maple Court.
- Tinylawn
Thanks. Is the backyard part of it, or just the front?
What Tinylawn is doing: One useful follow-up, not a script
Lead ready Aeration + overseeding · 52 Maple Ct.
- Free for 14 days, no credit card
- Plans from $49/month
- Keep your existing number
What lands on your phone
When the call ends, the request is already written up: who called, what they need, and what happens next.
-
No busy signal
Calls that would ring busy or go unanswered forward to Tinylawn instead of voicemail.
-
Your questions, every time
The questions you save come up on every matching call, however hectic the morning gets.
-
Nothing to staff up
No temporary phone shift. Only real calls count toward your plan.
Tinylawn takes the call. Your team keeps the job.
Tinylawn is the front office for incoming calls. Quotes, scheduling, dispatch, and invoicing stay in the software you already run the business on.
Your next move
Return calls in order, not from memory
Every caller from the rush is its own lead with its own details, so nobody gets lost in the pile.
New leads can flow into Jobber, Housecall Pro, or your CRM through Zapier.
See integrationsGetting set up
- Share your website Tinylawn learns your services, service area, hours, and FAQs from it.
- Forward busy and missed calls Keep your number. When the line is busy or nobody answers, calls go to Tinylawn.
- Set your rules Save questions for each service, so rush-hour leads arrive complete.
Hear a real call
The calls on this page are written examples. This one is a real recording of Tinylawn answering the phone.
A real Tinylawn call
Ready to play
0:00 3:33“Mosquito season used to bury our office. Now callers get answered right away, the AI asks about standing water and bite areas, and our team starts the day with clean summaries.”
Pricing: Pricing. Less than a new hire.
Start free for 14 days. No credit card.
Only real calls count toward your plan. Hang-ups and spam are free.
Annual includes 2 months free
Pro
For solo operators with lower call volume.
$49
/ month
Start free trial
Usage included
- 25 calls per month
- $2.00 per additional call
Plan limits
- 1 organization member
- 2 call-handling scenarios
- 1 notification recipient per channel
- Live call transfers — not included
- Team comments, @mentions, and roles — not included
- Knowledge uploads — not included
Growth
Recommended
For busy solo operators and established single-location businesses.
$129
/ month
Start free trial
Usage included
- 75 calls per month
- $1.80 per additional call
Everything in Pro, plus
- 5 live transfer destinations
- 5 members with roles, comments, and @mentions
- 25 Knowledge sources
- 5 scenarios and recipients per channel
Scale
For higher-volume businesses that need larger team and feature limits.
$249
/ month
Start free trial
Usage included
- 150 calls per month
- $1.60 per additional call
Everything in Growth, plus
- 10 live transfer destinations
- 10 members with roles, comments, and @mentions
- 50 Knowledge sources
- 10 scenarios and recipients per channel
- Priority email support
Enterprise
Custom
For multi-location operators with more complex needs.
$499+
/ month
Talk to our team
Usage included
- Tailored call allowance and pricing
Custom plan includes
- Custom feature and team limits
- Multi-location requirements
- White-glove onboarding
- Custom support SLA
- Enterprise-grade security
Included with every plan.
Growth and Scale add team workflows and higher limits.
Call handling
- 24/7 call answering
- Included with every Tinylawn plan
- Dedicated phone number
- Included with every Tinylawn plan
- Spam blocking
- Included with every Tinylawn plan
- Bilingual receptionist
- Included with every Tinylawn plan
Every call
- Call recordings, transcripts, and AI summaries
- Included with every Tinylawn plan
- FAQ answering and service suggestions
- Included with every Tinylawn plan
- Email, SMS, push, and daily digest notifications
- Included with every Tinylawn plan
Lead intake
- Lead qualification and structured intake
- Included with every Tinylawn plan
- Appointment scheduling and online booking forms
- Included with every Tinylawn plan
- QR codes
- Included with every Tinylawn plan
- ChatGPT and Claude connections for recent call details
- Included with every Tinylawn plan
- Automatic new-lead handoffs through Zapier
- Included with every Tinylawn plan
Property and support
- AI-powered virtual site visits
- Included with every Tinylawn plan
- Property photos and route distance calculation
- Included with every Tinylawn plan
- Email support and help center
- Included with every Tinylawn plan
Questions about overflow answering service.
How does Tinylawn overflow answering work with my existing phone line?
Set your carrier to forward calls to Tinylawn when your line is busy or nobody answers. Callers reach your greeting instead of voicemail, and Tinylawn collects the property address, services, and timing, then records the request for your team. Your team confirms availability and the next step.
When does overflow answering kick in?
It covers you whenever you cannot pick up: during route work, when multiple calls come in at once, after hours, or when you simply need backup during busy seasons. You do not have to manually “turn on” overflow for each surge; the AI is available to answer so missed rings do not turn into lost estimates or service calls.
Can Tinylawn handle sudden call spikes without dropping leads?
Calls that would ring busy or go unanswered during storms, spring rush, or a marketing push forward to Tinylawn instead of voicemail. Each caller gets their questions answered from your business info and their request written down as its own lead, so a busy morning does not turn into a pile of voicemails.
What happens to urgent or complex calls during overflow?
On Growth and Scale, you can set live transfer rules, for example sending urgent problems to the owner or billing questions to the office. Without a matching transfer, Tinylawn takes a message with the details and alerts your team, without promising emergency service you have not offered.
Other moments Tinylawn covers
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