Add overflow call coverage without adding another phone shift

Handle seasonal spikes, storms, campaigns, and already-busy lines with the same qualification rules you use every day.

  1. Step 1:

    Ring

    A customer calls the number they already know.

  2. Focus
    Step 2:

    Answer

    Tinylawn responds using your business rules.

  3. Step 3:

    Qualify

    The request becomes a structured opportunity.

  4. Step 4:

    Handoff

    The details reach your team and existing tools.

Overflow Service turns a ringing phone into a prepared next step.
  • Works with your existing number
  • Built for field-service intake
  • No credit card required

This fits when the phone keeps getting in the way

Start with the operational moment your team recognizes. Tinylawn applies your intake rules without changing how the rest of the workday runs.

  • Spring and fall call spikes overwhelm the office
  • Storms create many simultaneous requests
  • Marketing campaigns drive short-term volume
  • Existing staff need backup while already on calls

Add coverage without adding a temporary phone shift

Backup phone coverage for seasonal spikes, marketing campaigns, storms, and any moment the team is already handling other calls

  • Keep peak demand from becoming missed demand
  • Use the same intake rules during every surge
  • Collect each caller as a separate opportunity
Tinylawn conversation view with a customer request and follow-up messages

What Tinylawn handles, and what your team gets back

Tinylawn follows your services, availability, service area, and handoff workflow so the result fits the way your team already works.

What it handles

  • Concurrent AI call handling
  • Missed and overflow forwarding
  • Consistent qualification rules
  • Intake appointment booking
  • Per-call recordings and summaries
  • Instant opportunity notifications

What your team gets back

  • Add coverage without adding a temporary phone shift
  • Keep peak demand from becoming missed demand
  • Use the same intake rules during every surge
  • Collect each caller as a separate opportunity
  • Scale back naturally when call volume settles

Pricing: Pricing. Less than a new hire.

Start free for 14 days. No credit card.

Only real calls count toward your plan. Hang-ups and spam are free.

Annual includes 2 months free

Pro

For solo operators with lower call volume.

$49

/ month

Start free trial

Usage included

  • 25 calls per month
  • $2.00 per additional call

Plan limits

  • 1 organization member
  • 2 call-handling scenarios
  • 1 notification recipient per channel
  • Live call transfers — not included
  • Team comments, @mentions, and roles — not included
  • Knowledge uploads — not included

Growth

Recommended

For busy solo operators and established single-location businesses.

$129

/ month

Start free trial

Usage included

  • 75 calls per month
  • $1.80 per additional call

Everything in Pro, plus

  • 5 live transfer destinations
  • 5 members with roles, comments, and @mentions
  • 25 Knowledge sources
  • 5 scenarios and recipients per channel

Scale

For higher-volume businesses that need larger team and feature limits.

$249

/ month

Start free trial

Usage included

  • 150 calls per month
  • $1.60 per additional call

Everything in Growth, plus

  • 10 live transfer destinations
  • 10 members with roles, comments, and @mentions
  • 50 Knowledge sources
  • 10 scenarios and recipients per channel
  • Priority email support

Enterprise

Custom

For multi-location operators with more complex needs.

$499+

/ month

Talk to our team

Usage included

  • Tailored call allowance and pricing

Custom plan includes

  • Custom feature and team limits
  • Multi-location requirements
  • White-glove onboarding
  • Custom support SLA
  • Enterprise-grade security

Included with every plan.

Growth and Scale add team workflows and higher limits.

Call handling

24/7 call answering
Included with every Tinylawn plan
Dedicated phone number
Included with every Tinylawn plan
Spam blocking
Included with every Tinylawn plan
Bilingual receptionist
Included with every Tinylawn plan

Every call

Call recordings, transcripts, and AI summaries
Included with every Tinylawn plan
FAQ answering and service suggestions
Included with every Tinylawn plan
Email, SMS, push, and daily digest notifications
Included with every Tinylawn plan

Lead intake

Lead qualification and structured intake
Included with every Tinylawn plan
Appointment scheduling and online booking forms
Included with every Tinylawn plan
QR codes
Included with every Tinylawn plan
CRM and field-service integrations via Zapier
Included with every Tinylawn plan

Property and support

AI-powered virtual site visits
Included with every Tinylawn plan
Property photos and route distance calculation
Included with every Tinylawn plan
Email support and help center
Included with every Tinylawn plan

Questions about Overflow Service.

How does Tinylawn overflow answering work with my existing phone line?

Tinylawn acts as your AI phone receptionist so every inbound call gets answered even when your team is on jobs or already on the line. Callers reach a consistent, professional voice that collects the job details lawn and landscaping businesses need—property address, services, timing—and can book on your calendar or flag urgent issues for a callback.

When does overflow answering kick in?

It covers you whenever you cannot pick up: during route work, when multiple calls come in at once, after hours, or when you simply need backup during busy seasons. You do not have to manually “turn on” overflow for each surge; the AI is available to answer so missed rings do not turn into lost estimates or service calls.

Can Tinylawn handle sudden call spikes without dropping leads?

Yes. Unlike a small front desk that can only take one call at a time, the AI can handle concurrent callers during storms, spring rush, or marketing pushes. Each caller still gets questions answered, lead information captured, and scheduling or escalation handled so peak volume does not mean peak missed revenue.

What happens to urgent or complex calls during overflow?

The AI is trained to recognize when a caller needs a human—emergencies, billing disputes, or detailed design discussions—and can route or summarize those calls for your team. That way overflow coverage improves speed-to-lead on routine calls while you stay in control of the conversations that need your expertise.