Works with your number, not instead of it
- Keep your existing business number
- Forward missed, after-hours, and overflow calls
- Dedicated Tinylawn number if you want one
24/7 call coverage: A receptionist that answers when your team cannot
- Answers from your services, hours, and policies
- Books, reschedules, or cancels on your rules
- Asks only the details still missing
- Leaves a recording, transcript, and summary for follow-up
- Suggests FAQs and services — you approve before they go live
Virtual site visits: Know more before you roll a truck
Get the property details, photos, and location context your team needs before scheduling an estimate or driving across town.
- Collect property photos by text
- After a qualified call, customers get a text link to upload photos. Tinylawn captions them and keeps them on the lead.
- Pull property data automatically
- When a lead is created, Tinylawn enriches the address with lot size, building square footage, property type, and satellite imagery.
- Keep everything on the lead
- Property data, aerial context, and customer photos sit with the opportunity so your team can prepare before the visit—or decide whether the job fits.
- Check distance and drive time
- Know whether a property fits your service area and how it could fit into the day before committing a crew.
Multi-channel lead capture: A second front door when they don’t call
Share a form link or QR code. Submissions land next to phone leads.
- Use your own branded lead forms
- Give customers a simple place to request service with your logo, services, and contact details. Create different forms for campaigns, seasons, or service types.
- Share it anywhere customers find you
- Add the link or QR code to your website, Google Business Profile, social pages, door hangers, and trucks. Download QR codes as PNG, JPEG, or SVG.
- Recover quick hang-ups
- When an eligible caller hangs up early, Tinylawn can send a follow-up text with a form link so the opportunity still has a clear next step.
- Keep every lead in one workflow
- Online submissions arrive beside phone leads with the same alerts, notes, and follow-up tools.
Also included
- Live call transfers
- On Growth and Scale, hand a caller live to a person or team without a callback.
- Knowledge uploads
- On Growth and Scale, upload files and notes so the receptionist can answer from your real business docs.
- Team comments and @mentions
- On Growth and Scale, leave notes on a call and @mention a teammate. Mentions show up in the in-app bell.
- Customer Recognition
- Returning callers don’t have to start from scratch. Tinylawn looks up recent appointments by phone so customers can reschedule or cancel, and your team sees the context.
- Scenario-Based Call Questions
- Create scenarios for new leads, existing customers, appointments, quotes, or messages. Tinylawn asks only questions the conversation has not already answered.
- Blocks spam and nuisance numbers
- Tinylawn filters robocalls and spam, and you can block numbers. Blocked calls stay in the dashboard but don’t use your allowance.
- Speaks English and Spanish
- Tinylawn detects whether the caller speaks English or Spanish and responds in their language, including mid-call switches.
- Alerts and daily digest
- Get email, SMS, or push alerts for new calls and leads, plus a daily digest of the previous day’s activity.
- Daily Route Preview
- See today’s jobs on a map in stop order—distance, drive time, and a one-tap link to open the round trip in Google Maps.
- Customize name, greeting, and voice
- Change the receptionist name, greeting, voice, and how it answers questions about your services and availability.
- Works on Mobile and Desktop
- Review recordings, leads, and settings from your phone on a job site or from a computer at the office.
- Email support and help center
- Get help with setup and day-to-day questions. Scale includes priority email support.
It slots into how you already work
Fits your scheduling — it doesn't replace it
- Intake calendar you control
- You schedule the job in your software
- Zapier sends each new lead into Jobber, Housecall Pro, your CRM, or calendar