Follow up with the details already in front of you.

See what the customer needs, where the work is, and what was discussed. Keep the request and your team’s next step together, from your phone or the office.

Start free trial See a request

Start with the request, then the property.

Customer details, selected services, and requested timing stay with the lead. Phone inquiries also link back to the original conversation.

  1. Customer and contact

    Call or email the customer straight from the lead.

  2. Requested service and timing

    Preferences stay requests until your team confirms them.

  3. The linked call

    Phone inquiries keep the recording, transcript, and summary.

See requested visits in Routing

What will I see before I call back?

Phone and online inquiries arrive with the details already collected, ready for your team to review.

Customer, service, and timing
Review contact information, the property, requested services, and preferred timing before reaching out.
The original conversation
Open a linked call’s recording, transcript, and summary to check what the customer said.
Property context beside the request
Use available property information and photos to prepare for the follow-up.

How does my team stay in the loop?

Choose how your team learns about new calls and leads, then coordinate on the call record.

Alerts where you need them
Configure recipients for email, SMS, or push notifications. Included in every plan.See limits
A daily digest
Review the previous day’s activity together when you are ready.
Internal comments and mentions
Leave an internal note on a call and mention a teammate. The notification opens the relevant comment. Available on Growth and Scale.See limits

Where does the request go next?

Tinylawn prepares the inquiry. Your team decides how to respond, confirm, quote, or pass it into your existing workflow.

Review from the field or office
Open lead details and call context on mobile or desktop.
Confirm the next step
Requested dates and times remain preferences until your business confirms them with the customer.
Continue in your existing tools
Use an enabled Zapier workflow to send newly created leads to supported destinations.

Make it part of your workday.

  1. Choose your alerts

    Set the channels and eligible recipients for new call and lead notifications.

  2. Review the request

    Read the service details, property context, and linked conversation.

  3. Coordinate and follow up

    Use internal call comments on eligible plans, then contact the customer and confirm the next step.

Questions about Lead Follow-up.

Can I see phone and online inquiries together?

Yes. Both create leads in Tinylawn with customer, property, service, and requested timing details. Phone inquiries can also link to the call record.

Can my team leave notes?

Internal comments and teammate mentions are available on the eligible plans shown on the pricing page. They stay on the call record and are not visible to callers.

How will I know a new inquiry arrived?

Configure email, SMS, or push notifications and their recipients. A daily digest also summarizes the previous day’s activity. Recipient limits depend on your plan.

Does Tinylawn manage my jobs and dispatch?

Tinylawn prepares the intake and follow-up context. Your business confirms the work and manages jobs, dispatch, and invoicing in your existing tools.

The rest of your front desk.