A better receptionist, one release at a time

Set up different must-have follow-up questions for new leads, existing customers, appointment requests, quotes, or messages. The receptionist listens first, skips details already covered, and applies one best-matching scenario near the end when one fits so calls stay natural without missing what your team needs.

Connect Tinylawn to Zapier and trigger workflows from new leads—so quote requests and appointment details can flow into your CRM, spreadsheets, or other tools automatically.

Calls now track unread state across your team. See an unread count in the sidebar, mark calls read or unread, and swipe to manage them quickly on mobile.

Jump around the dashboard faster with keyboard shortcuts for navigation and common actions. Press ? anytime to see the full list.

A notification center in the dashboard surfaces recent work—like when a teammate mentions you on a call, or when FAQ and service suggestions are ready to review.

Leave notes on calls, @mention teammates, and follow up from the same call record—including a mobile-friendly comments view.

Tinylawn now surfaces questions and services callers ask about that aren’t covered yet. Review each suggestion with evidence from the call, then add an FAQ, add or reactivate a service, or dismiss it.

Get a weekly email summarizing pending FAQ and service catalog suggestions from recent calls, so gaps in your receptionist setup are easier to catch and fix.

Rename clients and services inline, toggle service status more easily, and update lead status from a clearer menu without extra clicks.

When a caller’s lead is otherwise complete but the address is missing, Tinylawn can text them a link to confirm the address so the lead isn’t lost.

The receptionist better interprets bare day-of-month requests (like “the 15th”) and explains more clearly when a preferred date can’t be understood.

Call outcomes more accurately separate real prospect interest (pricing, quotes, inspections, scheduling) from generic callback messages.

You can now turn appointment request capture on or off in Scheduling settings. When off, Tinylawn still answers questions, captures quotes, and takes messages on calls and forms, but does not collect appointment, reschedule, or cancellation times.

A dedicated Recovery settings page lets you turn missed-call recovery SMS on or off, so you control whether abandoned callers get an automatic text with your form link.

You can now correct property addresses directly from call and lead details, then refresh property insights when a caller provides an incomplete or incorrect address.

Calls and leads now highlight the caller's primary request, so your team can see what they need at a glance without digging through the full transcript.

Call outcomes are more specific, with tags like Prospect Follow Up, Client Follow Up, Message Taken, and Missed Call, plus clearer appointment-request labels for notifications and filtering.

The AI receptionist can recognize returning callers by phone when possible, confirm known names, and use recent appointment or call context to keep conversations more natural.

Choose from an expanded set of AI receptionist voices, with clearer voice management and previews in settings and onboarding.

Quote request forms only ask for a preferred date and time when scheduling is enabled, and the receptionist greeting sets the right expectation when your team confirms timing separately.

When callers ask about pricing during a quote request, the receptionist shares available public prices more clearly, including partial pricing when only some services have published rates.

Call reporting, quality checks, image captions, and related AI workflows now use your business industry for more relevant language and context.

The receptionist is clearer about being a virtual receptionist, handles declined custom questions without stalling, repairs common service-term mishears, and explains unavailable appointment slots more accurately.

Overview and call list timestamps are easier to read at a glance, and call detail layouts are more consistent across screen sizes.

You can now leave feedback on call quality directly from call details, helping your team flag issues and improve receptionist performance over time.

Tinylawn can now follow up with missed or abandoned callers by SMS, making it easier to recover leads that did not complete a conversation.

New businesses can now preview their AI receptionist voice during onboarding before completing setup.

Calls without caller ID are now handled more cleanly across call lists, call details, notifications, and overview activity.

Billing settings and paywall screens now show clearer usage and subscription notices, so teams better understand their plan status and limits.

Calls can now run for up to 10 minutes by default, giving customers more time for longer conversations before the agent automatically ends the call.

Call sessions now close more consistently when a caller hangs up, asks to end the call, or reaches a timeout. This helps prevent stuck rooms and improves call cleanup behind the scenes.

You are now billed only for real conversations. Spam calls, silent calls, and calls under 15 seconds are free.

You can now receive a daily digest email of your calls and messages. This is a great way to stay on top of your business and get a quick overview of your day.

You can now import clients from a CSV file to your Tinylawn dashboard. This is a great way to add multiple clients at once and save time on data entry.

You can now control which notifications you receive from Tinylawn. You can now choose to receive notifications for specific call types you're interested in.

The voice agent has been improved to be more reliable, more responsive, and more accurate in its responses.

A timezone issue has been fixed that was causing timestamps to be out of sync with the user's timezone.

The message taking questions have been fixed to be more accurate and reliable in capturing the caller's information.

A new onboarding flow has been introduced to help users get started with the product faster and easier.

The client detail page has been improved to provide a more comprehensive view of the client and their interactions with your business.

The free trial length has been increased to 14 days to help users get a better feel for the product before committing to a paid plan.

Choose from several new AI receptionist voices to find the one that best fits your brand. Preview each voice in your dashboard before switching.

Business hours and availability are now separate settings, giving you more control over when your AI receptionist can schedule appointments. Set availability windows within your broader business hours.