How does AI answering work with my existing phone number?

You do not have to change the number your customers already know. Tinylawn works behind your existing line through call forwarding, so the number on your trucks, yard signs, Google Business Profile, and ads stays exactly the same.

You keep the number you already advertise

There is nothing new to print or promote. Customers dial the same number they always have, and Tinylawn picks up the calls you cannot get to yourself.

How call forwarding decides what reaches Tinylawn

Every plan includes a dedicated Tinylawn number. You forward calls to it from your existing line using your carrier’s settings, and you choose which calls forward:

• Busy — when you are already on another call
• No answer — when you do not pick up after a few rings, which is ideal when you are on a job site
• After hours — evenings, weekends, and holidays when the office is closed
• All calls — if you want Tinylawn to answer everything

Most lawn care and field service owners use conditional forwarding: your phone rings first, and only the calls you miss roll over to Tinylawn. You stay in control of the calls you want to take, and the overflow never hits voicemail.

What Tinylawn does with a forwarded call

When a call reaches Tinylawn, the AI answers in your company’s name, qualifies the caller, captures the property and job details, books an intake when it is a fit, and texts you a summary. You get the lead and the context without stopping what you are doing.

A dedicated 24/7 line is optional

Because every plan comes with its own number, you can also choose to advertise the Tinylawn number directly as a 24/7 hotline. That is entirely up to you — most owners simply forward their existing line and never change what customers see.