What questions should pest control companies ask new callers?
A pest control call intake checklist for termites, mosquitoes, rodents, bed bugs, and general pest leads.
Updated May 20, 2026
Quick answer
What you need to know
Pest control companies should ask about contact details, property address, service need, urgency, timeline, and fit. For pest control, add service-specific follow-ups before quoting, scheduling, or dispatching.
The full answer below explains the tradeoffs and how this applies to a field-service business.
The full answer
Pest control intake should start with the pest or symptom. Ask whether the caller is seeing termites, ants, mosquitoes, ticks, rodents, wasps, bed bugs, roaches, grubs, or something unknown.
Then collect where the activity is happening, how long it has been going on, whether there is visible damage, whether anyone has been stung or bitten, and whether the property is residential, commercial, or multi-unit.
The property address, service history, pets, access notes, and urgency matter for scheduling. For some calls, photos can help before dispatching.
Tinylawn can ask configured pest-specific follow-up questions and summarize the call so your team knows whether it is routine, urgent, seasonal, or high-value.