Appointment scheduling by phone

Callers pick a time before they hang up. Tinylawn offers openings from your hours and calendar, and your team confirms each visit in your own tools.

Inside a work truck cab: a clipboard on the dashboard and a phone in the console, a mowed lawn through the windshield.

Example call Waiting to book

Incoming call · 2:10 PM

  1. Caller

    Can someone come look at a mosquito problem this week?

  2. Tinylawn

    Sure. I have Tuesday at 9 AM or Wednesday at 1 PM open. Would either work?

    What Tinylawn is doing: Offers open times from your schedule

  3. Caller

    Tuesday at 9 works.

    What Tinylawn is doing: Saves their choice as a request

  4. Tinylawn

    Great. I’ve noted your preferred time, and the team will follow up to confirm.

    What Tinylawn is doing: Your team confirms the visit

Request ready Mosquito inspection · Tue 9 AM requested

Example call, Waiting to book, 2:10 PM. Caller: Can someone come look at a mosquito problem this week? Tinylawn: Sure. I have Tuesday at 9 AM or Wednesday at 1 PM open. Would either work? Caller: Tuesday at 9 works. Tinylawn: Great. I’ve noted your preferred time, and the team will follow up to confirm. Result: Request ready, Mosquito inspection · Tue 9 AM requested.
  • Free for 14 days, no credit card
  • Plans from $49/month
  • Keep your existing number

What lands on your phone

When the call ends, the request is already written up: who called, what they need, and what happens next.

  • Open times, not phone tag

    Tinylawn offers times that fit your hours, notice, and openings while the caller is still interested.

  • You keep the calendar

    A chosen time is a request. Your team confirms it before it’s scheduled work.

  • Works with your tools

    Send new requests to Jobber, Housecall Pro, or your CRM through Zapier.

Appointment request

2:10 PM

Mosquito inspection

Tuesday, 9 AM requested

Summary

Caller wants a mosquito inspection this week and chose Tuesday at 9 AM from the open times offered. Team to confirm.

Service
Mosquito inspection
Requested
Tue 9 AM
Status
Waiting for your confirmation
  • Recording
  • Transcript
  • Summary
Ready to send to your tools through Zapier

Tinylawn takes the call. Your team keeps the job.

Tinylawn is the front office for incoming calls. Quotes, scheduling, dispatch, and invoicing stay in the software you already run the business on.

Your next move

Confirm the time

Check the crew’s day, confirm Tuesday at 9 AM with the customer, and put it on the schedule in your own software.

New leads can flow into Jobber, Housecall Pro, or your CRM through Zapier.

See integrations

Getting set up

  1. Share your website Tinylawn learns your services, service area, hours, and FAQs from it.
  2. Forward the calls you miss Keep your number. Calls you don’t pick up go to Tinylawn.
  3. Set your rules Set your hours, advance notice, and the services callers can request.
See every online scheduling feature

Hear a real call

The calls on this page are written examples. This one is a real recording of Tinylawn answering the phone.

A real Tinylawn call

Ready to play

0:00 3:33

A real Tinylawn call

0:00 3:33

  1. Checked open times
  2. Loaded the cleanup intake questions
  3. Saved the appointment request for the team

“Our office used to play phone tag all afternoon. Now every new caller gets logged with the issue, address, urgency, and next step so scheduling is much faster.”

Keisha Morgan Morgan Pest Management

Pricing: Pricing. Less than a new hire.

Start free for 14 days. No credit card.

Only real calls count toward your plan. Hang-ups and spam are free.

Annual includes 2 months free

Pro

For solo operators with lower call volume.

$49

/ month

Start free trial

Usage included

  • 25 calls per month
  • $2.00 per additional call

Plan limits

  • 1 organization member
  • 2 call-handling scenarios
  • 1 notification recipient per channel
  • Live call transfers — not included
  • Team comments, @mentions, and roles — not included
  • Knowledge uploads — not included

Growth

Recommended

For busy solo operators and established single-location businesses.

$129

/ month

Start free trial

Usage included

  • 75 calls per month
  • $1.80 per additional call

Everything in Pro, plus

  • 5 live transfer destinations
  • 5 members with roles, comments, and @mentions
  • 25 Knowledge sources
  • 5 scenarios and recipients per channel

Scale

For higher-volume businesses that need larger team and feature limits.

$249

/ month

Start free trial

Usage included

  • 150 calls per month
  • $1.60 per additional call

Everything in Growth, plus

  • 10 live transfer destinations
  • 10 members with roles, comments, and @mentions
  • 50 Knowledge sources
  • 10 scenarios and recipients per channel
  • Priority email support

Enterprise

Custom

For multi-location operators with more complex needs.

$499+

/ month

Talk to our team

Usage included

  • Tailored call allowance and pricing

Custom plan includes

  • Custom feature and team limits
  • Multi-location requirements
  • White-glove onboarding
  • Custom support SLA
  • Enterprise-grade security

Included with every plan.

Growth and Scale add team workflows and higher limits.

Call handling

24/7 call answering
Included with every Tinylawn plan
Dedicated phone number
Included with every Tinylawn plan
Spam blocking
Included with every Tinylawn plan
Bilingual receptionist
Included with every Tinylawn plan

Every call

Call recordings, transcripts, and AI summaries
Included with every Tinylawn plan
FAQ answering and service suggestions
Included with every Tinylawn plan
Email, SMS, push, and daily digest notifications
Included with every Tinylawn plan

Lead intake

Lead qualification and structured intake
Included with every Tinylawn plan
Appointment scheduling and online booking forms
Included with every Tinylawn plan
QR codes
Included with every Tinylawn plan
ChatGPT and Claude connections for recent call details
Included with every Tinylawn plan
Automatic new-lead handoffs through Zapier
Included with every Tinylawn plan

Property and support

AI-powered virtual site visits
Included with every Tinylawn plan
Property photos and route distance calculation
Included with every Tinylawn plan
Email support and help center
Included with every Tinylawn plan

Questions about appointment scheduling.

How does AI appointment scheduling work for home service calls?

When someone calls about landscaping, pest control, or another home service, Tinylawn gathers the service, property, and preferred timing. Your team gets a prepared request to review, confirm availability, and schedule in the software you already use.

Does Tinylawn replace my scheduling or field service software?

No. Tinylawn answers, qualifies, and captures the request. Use Zapier to send new leads into supported workflows in tools like Jobber, Housecall Pro, or your CRM. Your team confirms the work and manages scheduling, dispatch, and invoicing there.

Does Tinylawn connect to my existing calendar and tools?

Through Zapier, a new Tinylawn lead can create an internal calendar review event or a supported CRM or field-service record. Choose the destination action and map the fields it accepts. Requested timing still needs your team’s confirmation; this connection does not check live calendar availability or reserve a crew.

Does the calendar workflow confirm an appointment?

No. A calendar event created through Zapier is for internal review. Tinylawn captures the caller’s preferred timing, and your team checks availability and confirms the appointment before treating it as scheduled work.

Can new customers request an appointment after hours or on weekends?

Yes. Tinylawn answers calls 24/7 and captures the service, property, and preferred timing, so evening and weekend inquiries are ready for your team to review when it returns.