Plans, features, and limits
Choose a plan for the way your business works today, with a clear path to add team workflows and capacity later.
Included on every plan
The core AI receptionist does not change
Pro, Growth, and Scale all answer calls 24/7, qualify leads, schedule intake appointments, record and summarize calls, support English and Spanish, create virtual site visits, filter spam, and connect new leads through Zapier. Higher plans add team workflows and more operating room; they do not make the receptionist answer basic calls differently.
Call handling
- 24/7 call answering
- Dedicated phone number
- Spam blocking
- Bilingual receptionist
Every call
- Call recordings, transcripts, and AI summaries
- FAQ answering and service suggestions
- Email, SMS, push, and daily digest notifications
Lead intake
- Lead qualification and structured intake
- Appointment scheduling and online booking forms
- QR codes
- CRM and field-service integrations via Zapier
Property and support
- AI-powered virtual site visits
- Property photos and route distance calculation
- Email support and help center
Plan access
Compare features and limits
Pro is for a one-person business. Growth is the best fit for a staffed, single-location team. Scale provides the highest self-serve limits and priority email support.
Pricing uses calls: A call counts toward your plan after it lasts at least 15 seconds and includes a caller reply. Short hang-ups, silent or assistant-only calls, and spam are free.
| Feature | Pro | Growth | Scale |
|---|---|---|---|
| Call answering and handling | |||
| 24/7 AI call answering Cover missed, overflow, and after-hours calls | Included | Included | Included |
| Dedicated local phone number Forward your existing line or use it directly | Included | Included | Included |
| English and Spanish answering Switch languages during the same call | Included | Included | Included |
| Spam call filtering Keep junk calls from using your allowance | Included | Included | Included |
| Live call transfers Hand off callers live without a callback | Not included | Up to 5 destinations | Up to 10 destinations |
| Call-handling scenarios Collect the right details for each call type | Up to 2 scenarios | Up to 5 scenarios | Up to 10 scenarios |
| Call records and knowledge | |||
| Call recordings and transcripts Review exactly what the caller said | Included | Included | Included |
| AI call summaries See the request and next step at a glance | Included | Included | Included |
| FAQ and common question answering Answer from your approved business details | Included | Included | Included |
| Caller FAQ and service suggestions Spot answers or services worth adding | Included | Included | Included |
| Knowledge uploads Teach your receptionist with files and notes | Not included | Up to 25 sources | Up to 50 sources |
| Lead capture and follow-up | |||
| Lead qualification Capture the customer, property, request, and next step | Included | Included | Included |
| Appointment scheduling Capture requested timing and booking details | Included | Included | Included |
| Online booking forms Collect leads and photos without a phone call | Included | Included | Included |
| QR codes Send customers directly to your booking forms | Included | Included | Included |
| Notification recipients Send updates by email, SMS, push, or Daily Digest | 1 per channel | Up to 5 per channel | Up to 10 per channel |
| Team collaboration | |||
| Team members and roles Give staff access with clear roles | 1 member; roles unavailable | Up to 5 members | Up to 10 members |
| Team comments and @mentions Coordinate follow-up on the call record | Not included | Included | Included |
| Property intelligence | |||
| AI-powered virtual site visits Add property context before you follow up | Included | Included | Included |
| Property photos Keep customer-uploaded photos with the lead | Included | Included | Included |
| Route distance calculation See drive distance and estimated travel time | Included | Included | Included |
| Integrations and support | |||
| Zapier new-lead integrations Send leads to supported CRM, FSM, calendar, and team tools | Included | Included | Included |
| Support Self-serve guides plus help from our team | Email support + help center | Email support + help center | Priority email support |
Notification limits apply separately to email, SMS, push, and Daily Digest recipients. The free trial lasts 14 days and includes Growth feature access and limits.
What happens when you reach a limit
Your saved settings stay intact. When you try to add another scenario or notification recipient after reaching your plan's limit, Tinylawn explains the limit and shows the next plan when an upgrade is available. Organization members who cannot manage billing are told to ask an organization admin instead of being sent into a checkout they cannot complete.
Upgrades and downgrades
Upgrades and monthly-to-annual changes take effect immediately after you confirm Stripe's estimated prorated adjustment. Downgrades and annual-to-monthly changes are scheduled for the next renewal date.
Before scheduling a downgrade, Tinylawn checks team membership and saved configuration against the lower plan. If something exceeds the new limit, the app identifies what needs to be reduced. Tinylawn does not automatically delete destinations, files, scenarios, recipients, comments, or teammates.
Organization admins can change plans from Settings → Billing. Scale includes priority handling when you contact support; no response-time SLA is implied unless it is included in a separate agreement.
Every plan's included call allowance resets monthly, including annual plans. Unused calls do not roll over and annual billing does not create a yearly usage pool.
You can cancel from Billing at any time. Service continues through the paid-through date and ends at renewal; past charges are not retroactively refunded. Tinylawn does not offer subscription pauses.