AT&T call forwarding

Forward calls from your AT&T mobile phone to your Tinylawn AI receptionist using dial codes or the myAT&T app.

All call-forwarding guides

Mobile Carrier

Before you start

Forwarding keeps the number your customers already have. You choose which calls go on to the answering service, so nothing changes on your website, truck wraps, or Google listing.

You need the Tinylawn number assigned to your account. Wherever a step shows [Your Tinylawn Number], enter that number in its place.

AT&T offers 4 ways to forward. Most service businesses start with forwarding unanswered calls during the day, then forward all calls after hours.

All Calls

Every call goes to Tinylawn. Turn it on at the end of the day for after-hours coverage, or leave it on if Tinylawn is your front desk.

Turn it on

  1. From your AT&T phone, dial the following code: *21*[Your Tinylawn Number]#
  2. Press the call button and wait for confirmation.

Turn it off

  1. Dial the following code: #21#
  2. Press the call button to confirm.

When Busy

Calls that arrive while you are already on the line go to Tinylawn, so a second caller is not sent to voicemail.

Turn it on

  1. Dial: *67*[Your Tinylawn Number]#
  2. Press the call button and wait for confirmation.

Turn it off

  1. Dial: #67#
  2. Press the call button to confirm.

When Unanswered

Your phone rings first. Calls you cannot pick up on a job go to Tinylawn instead of voicemail.

Turn it on

  1. Dial: *61*[Your Tinylawn Number]#
  2. Press the call button and wait for confirmation.

Turn it off

  1. Dial: #61#
  2. Press the call button to confirm.

When Unreachable

Calls go to Tinylawn when your phone is off or has no signal.

Turn it on

  1. Dial: *62*[Your Tinylawn Number]#
  2. Press the call button and wait for confirmation.

Turn it off

  1. Dial: #62#
  2. Press the call button to confirm.

Good to know

  • You can also manage call forwarding through the myAT&T app under Account > Manage my device.
  • Use *#21# to check if all-call forwarding is active.
  • Use *#67# to check busy forwarding, *#61# for unanswered, *#62# for unreachable.

Test it before you rely on it

Call your business number from a different phone and let it ring through. Then try the cases you care about: a call while you are already on the line, a call you decline, and a call after hours. Our seven test calls to make before forwarding your number cover the rest.

Not sure which coverage you need? See how overflow answering and after-hours answering work.

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